The VOC (Voice of Customer) Quest - The Difficult Journey Towards the Goal!

The VOC (Voice of Customer) Quest - The Difficult Journey Towards the Goal!

The principle objective is to help provide a proven approach to better understand the true voice of the customer needs and the select six sigma tools that are needed to satisfy the customer expectations. This presentation will provide the analysis techniques and process to determine valid customer needs and translate them into meaningful quality requirements.

Key Takeaways:

SPEAKERS

Jerold Schlegel

Jerold Schlegel
Director of Quality and Compliance

Sweet Street Desserts

Jerold has 25 years of progressive responsibility encompassing all areas of Operations and Quality/Food Safety management. Highlights of his career include implementing progressive management principles of Six Sigma and Process Capability efforts around Global Quality Management systems within high paced manufacturing environments across international settings.

 

Prior to his current position of Director of Quality and Compliance at Sweet Street Desserts, Jerold worked for MillerCoors as the Director of Manufacturing Quality with direct oversight of all 10 North American breweries to advance all food safety, quality and sanitary hygiene programs.  He also worked as the VP of Food Safety for Otis Spunkmeyer and as Sr. Director of Quality and Continuous Improvement for Kerry Ingredients, domestic and internationally. Jerold has a Bachelor in Food Milling Science from Kansas State University, an MBA from St. Ambrose University and is a master six sigma black belt.